About Us
Our Approach
Compassionate care with a personal touch
ST Complete Care strives to provide a high quality of care and support to vulnerable adults, aged 18 upwards.
We provide comprehensive care packages which embodies all our care options, ranging from personal care to offering companionship
3200+
Successfully completed over 3200 care cases with compassion results.
Our Mission Statement
Our team works together to deliver inclusive care and support individual needs with compassion and respect. We aim to be person centred for both service users and staff. We are passionate about being a service that strives towards innovative and best practice alongside you and your family, and we constantly work to be the provider of choice.”
Our Vision
We care for everyone’s loved ones the way we care for our own; we will make sure there are no interruptions in your care.
A little more about us...
Comfort, care & community in every moment
ST Complete Care was registered with CQC in July 2020. We have a committed team of staff who have experience in delivering high quality care. We registered during Covid 19 and have merged at a time where care for our loved ones is detrimental and needed more than ever. Covid 19 has hugely impacted the lives of millions from care-to-care delivery and meeting the needs of our loved ones. Our care team has been trained in line with the government guidance and have the experience and skills required to meet your needs and are equipped with the right training and PPE.
Well Managed Services
All of our services are well managed and reviewed by the Directors and managers at ST Complete Care and we are regulated by CQC.
Bespoke Care
We provide bespoke person-centred care to all our service users this ranges from age 0 to end of life. We are committed to ensuring the best possible quality carers available and our highly selective recruitment process, as well as our meticulous training programme reflects this.
Professional Staffing and Rigorous Training
The staffs that are employed by ST Complete Care Ltd will be allocated in accordance to the skills and experience required to meet the needs of the service. St Complete Care Ltd will employ carers that have the experience and qualifications required by the company. The Registered Manager will step in and deliver care to meet the needs of the service. Staffing levels may be changed at the discretion of the manager if there are needs. Carers will work on a roster system which will ensure that the appropriate number of staff is on shift to meet the needs of the service. This will include weekends and public holidays. New employees are inducted to national training organisation standards within 12 weeks of employment. Staffs receive training appropriate to their work, in house training for moving and positioning, medication, pressure and personal care, safeguarding, infection control, health and safety, COSSH, equality and diversity, mental capacity and fire safety and fire marshal will be delivered.
Ongoing Training, Support and Supervision
Staffs receive copies of policies and procedures at their induction. Through the robust recruitment and selection policy the agency undertakes to employ only those persons it believes have the requisite skills, education, training, prior work experience and attitude which will enhance the quality of care that we deliver. All staff are provided with induction training programme and further ongoing training, appraisal, supervision, and support as needed. All job applicants are required to apply for a standard or enhanced disclosure from the Criminal Records Bureau in order that the agency may be satisfied that they are appropriate persons to look after clients and or shall be registered with the Independent Safeguarding Authority. All of the care agency workers will either have an National Vocational Qualification in Care in either Level 2 or 3 or will be committed to studying for this qualification. Care workers are assigned to Service Users on the understanding that they have the requisite qualifications, skills experience and aptitude to look after them properly.
A bit about the Director / Registered Manager
ST Complete Care Ltd aims to promote and maintain the service users normal social network and activities
The Director and Registered Manager Sughra has over 13 years ’experience in Care. She began her journey as a carer delivering care to vulnerable adults. She worked with adults both in the community and in independent living, she also worked as a lifeline advisor and has a wealth of knowledge and experience All your care will be overlooked by the Registered Manager who will visit regularly to ensure quality.
ST Complete Care Ltd is a domiciliary care agency that provides a high standard of care at the homes of service users. We assist service users to remain as independent as possible in their own homes with their loved ones in a safe environment. We provide every person-centered care by working with stakeholders to meet the goals and outcomes of the service user.
Frequently Asked Questions
Get the answers you need about our senior care
Reach out today to learn more about our personalised services, schedule a free visit, or speak with a care specialist.
We understand that circumstances can change rapidly. We are often able to arrange and implement a care package within as little as 24 hours of your initial enquiry. In urgent or emergency situations, we strive to respond even faster to ensure your loved one is safe and supported.
Yes, ST Complete Care is fully regulated and registered with the Care Quality Commission (CQC). This ensures that our services meet the essential national standards of quality and safety, providing you with peace of mind that your care is in professional hands.
We have a meticulous recruitment process and a robust training programme. All staff undergo an enhanced Disclosure and Barring Service (DBS) check and receive comprehensive induction training. We also take great care to match our carers to service users based on their skills, interests, and personalities.
Absolutely. Our services are designed to be flexible and can grow alongside your requirements. Whether you need a 30-minute check-in once a week or round-the-clock live-in care, our goal is to provide the necessary support to help you maintain your independence at home for as long as possible.
Yes, our care team is expertly trained to support a variety of complex and condition-specific needs. This includes specialist care for Dementia, Alzheimer’s, Parkinson’s, Diabetes, and Stroke recovery. We create bespoke care plans that focus on managing symptoms and improving overall quality of life.