From compassionate care to heartfelt connections, their stories reflect the trust and comfort we strive to provide every day.
Happy to adjust or finish up whatever you need!
The care this agency provides is outstanding and far surpasses that provided by previous agencies that we had. They are absolutely excellent throughout. They work with the service user and family to identify their priorities and preferences and ensure these are kept central to the care. They are proactive and responsive. They have made a real difference to my mother and our family.
"ST Complete Care Ltd has been very helpful with the care for my mother. After having a stroke and needing assistance with washing and dressing, their help has become invaluable. They have taken the time to get to know her and understand her limits due to limited mobility which gives me peace of mind when I cannot be around."
"Staff show genuine care and compassion and are very knowledgeable and understanding. I have full confidence that my wife is attended to kindly and professionally, both with or without my attendance. They have been instrumental in ensuring that additional medical requirements have been identified and resolutions sought."
To be regarded as an individual and to have out utmost special attention
Staff that understands your care needs and are competent to deliver.
Everyone is to be treated fairly, equally and no less favourably than anybody else.
Giving respect regarding their cultural, spiritual and religious beliefs.
To receive prompt attention in relation to all of their health care needs.
To have a say and to be informed about all of the decisions that affect them.
Be safe, feel loved and know that someone is there caring for you at all times.
Complain about anything you feel is unfair and we will respond right away.
We understand that circumstances can change rapidly. We are often able to arrange and implement a care package within as little as 24 hours of your initial enquiry. In urgent or emergency situations, we strive to respond even faster to ensure your loved one is safe and supported.
Yes, ST Complete Care is fully regulated and registered with the Care Quality Commission (CQC). This ensures that our services meet the essential national standards of quality and safety, providing you with peace of mind that your care is in professional hands.
We have a meticulous recruitment process and a robust training programme. All staff undergo an enhanced Disclosure and Barring Service (DBS) check and receive comprehensive induction training. We also take great care to match our carers to service users based on their skills, interests, and personalities.
Absolutely. Our services are designed to be flexible and can grow alongside your requirements. Whether you need a 30-minute check-in once a week or round-the-clock live-in care, our goal is to provide the necessary support to help you maintain your independence at home for as long as possible.
Yes, our care team is expertly trained to support a variety of complex and condition-specific needs. This includes specialist care for Dementia, Alzheimer’s, Parkinson’s, Diabetes, and Stroke recovery. We create bespoke care plans that focus on managing symptoms and improving overall quality of life.